Privacy Policy
PLEASE READ THIS POLICY CAREFULLY BEFORE USING TERRA VERA RETREATS, LLC SERVICES
Protecting your data, privacy and personal information is very important to Terra Vera Retreats, LLC (" us", " our" or " we"). It is important to us that our clients feel secure when using the Services.
This policy (together with our terms and conditions at https://www.terraveraretreats.com/termsandconditions/ and any other documents referred to in it), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Terra Vera Retreats, LLC. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.
When visiting Terra Vera Retreats, LLC's website at https://www.terraveraretreats.com/ (our " Website") or using any of the services offered via the Website (the " Services"), you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy.
Our Website contain links to third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
Definitions
Website
Service is the www.terraveraretreats.com website operated by Terra Vera Retreats, LLC.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Website experience.
Types of Data Collected
Personal Data
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
We may also collect information how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How we gather information from users
When you register for or purchase a course or workshop, we collect the personal information you give us such as your name, address and email address.
When you browse our Website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our workshops, course, news, articles, and other updates.
What we do with the information we collect
Like other Website publishers, we collect information to enhance your visit and deliver more individualized content and advertising.
Terra Vera Retreats, LLC uses the collected data for various purposes:
To provide and maintain our Website
To notify you about changes to our Website, Privacy Policy and Terms of Service
To communicate with your about your registration and customization preferences
To allow you to participate in interactive features of our Website when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Website
To monitor the usage of our Website
To detect, prevent and address technical issues
To process e-commerce transactions
To provide you with news, special offers and general information about other products, services, coaching, retreats workshops, online courses and events which we offer that are similar to those that you have already purchased or enquired about or we think you may find of interest, unless you have opted not to receive such information
Consent
How do you get my consent?
When you provide us with personal information to register for or purchase a retreat, coaching, course, workshop or online class, complete a transaction, verify your credit card, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like email or other marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@terraveraretreats.com or mailing us at:
c/o Customer Service Department
Terra Vera Retreats, LLC
1507 7th Street #342
Santa Monica, CA 90401
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide Website services to you.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
External Links
When you click on links on our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Terra Vera Retreats, LLC. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Terra Vera Retreats, LLC. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
For more information, please contact your local data protection authority in the European Economic Area (EEA).
Cookies
A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.
Terra Vera Retreat’s cookies do not store any personal information (encrypted or otherwise) they are simply a numeric identifier that allow us to recognize repeat visitors.
We use benign cookies to tell where to find details that can be used to pre-fill parts of online forms and to personalize future communications so they are relevant.
Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third-party cookies.
Terra Vera Retreats, LLC may use this information together with publicly available business information to contact such organizations with further information about its products and services.
Here is an example of the cookies we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Third Party cookies
In order for us to effectively measure and report on website activity, Terra Vera Retreats, LLC uses Google Analytics, Adwords & Optimizer. More information on Google cookies can be found at:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
Our cookies are safe, do not harm your computer and do not store personal information. We respect your privacy and merely use cookies to report on our marketing activity and provide you a better and more relevant service.
Behavioral Remarketing
Terra Vera Retreats, LLC. uses remarketing services to advertise on third party websites to you after you visited our our Website. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Website.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes in this Privacy Statement
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Information
Users with questions or concerns regarding their privacy or this statement can contact us via email: michelle@terraveraretreats.com